Contact/Returns/Exchanges/Shipping & Packaging

Hi there! We’re here to help! Feel free to contact us with any questions, comments or concerns! Here’s some info to make that easy!

 

BUSINESS HOURS:
Monday – Saturday: 10:00 am – 7:00 pm, PST, Closed Sunday

 

PHONE: (425) 505-1214

 

E-MAIL ADDRESS: BarefootEcoOutfitters@gmail.com

We mean it when we say we want you to reach out! No question is too small! If you have questions about sizing, fabric or something else, please feel free to use our live chat, or shoot us an email and we’ll be happy to help! We want to make sure your order is right the first time, so if we can answer any sizing questions, please let us know! We love to share what we do, and want you to feel 100% comfortable ordering from us, so please get in touch – we’re here to help!

 

MAILING ADDRESS:
7241 185th Ave NE, #522
Redmond, WA 98073

 

OUR GUARANTEE:
We are committed to making your experience with us a great one! We hope that you will be happy with our products, but if for any reason you are dissatisfied with your purchase, you may return it within 30 days in new condition for a full refund, no questions asked. We will respond personally to every phone call and email, and listen to what you have to say. We look forward to meeting you and hope that our association will be a long and happy one!

 

SHIPPING: We’re committed to shipping your order so fast it’ll make your head spin! Orders will be shipped same day, or next day if the order comes in later in the day past postal hours. Our domestic shipping is always free and will be shipped either USPS First Class Mail if your order is under 1 lb, or USPS Priority Mail if over 1 lb. You will receive a confirmation email with your tracking info so you can follow your package’s progress. Expedited shipping options are available at the customer’s expense. International shipping also available!

 

EXCHANGES:
If for any reason you are unhappy with your purchase, you may return it in new condition within 30 days from the date of purchase for a full refund, no questions asked! Simply indicate on your packing slip the item(s) to be exchanged and the item/size you would like in replacement and send it to Barefoot Eco Outfitters, PO Box 522, Redmond, WA 98073. If you no longer have your packing slip, any old piece of paper will do, just be sure to include the above information and your name and address! Customer is responsible for return shipping costs, but your replacement item will be returned to you free of charge!

 

RETURNS: Please note your returned item(s) on the packing slip enclosed with your order, and send the new condition product back to Barefoot Eco Outfitters, PO Box 522, Redmond, WA 98073. Your refund will be processed immediately upon receipt of the returned product. Return shipping costs are the responsibility of the customer. Please feel free to contact us with any questions or concerns!

 

RecycleOUR PACKAGING AND HOW TO RECYCLE IT ON YOUR END: We are committed to getting your products to you quickly and in eco-friendly style! Your item(s) will be shipped within 1-2 days in earth friendly packaging. We are always staying on top of the latest developments in eco-friendly packaging and so our packaging envelopes may change. Every choice has pros and cons, and we have to decide what features are most important to our personal environmental mission. Our main priority is to not use virgin materials to create packaging, and to have it made in the USA to lower our carbon footprint. Here’s how you can continue the trend by recycling or reusing the packaging on your end!

100% Recycled Ivory Poly Mailer (outside packaging):  Even though these are wonderful mailers with great benefits, we will be moving to new Eco-X Mailers which are curbside recyclable, so it’s easier for the customer. If you receive your product in the Ivory Poly Mailer (made with 100% recycled content, 50% post-consumer content, with a reusable tear strip) they are recyclable in thin film bins (often available at your local grocery store – the same place you recycle your plastic shopping bags).

Eco-X Outer Mailer: These new mailers are 100% Recycled, Curbside Recyclable Paper Mailers so you may recycle them in your home paper recycling bin! Our outer address labels also feature Zero Waste Label Release Liners and are 100% recycled AND curbside recyclable. So go ahead, throw all your outer packaging into your home recycling bin!

Glassine Bags: These are the inner product protection bags that feel like paper. We love these curbside recyclable, naturally biodegradable bags because they are curbside recyclable, but we have made the decision to go back to our 100% Recycled Flap & Seal Bags which are recyclable at thin film bins at your local grocery store. The reason? Although we love the Glassine bags, they use virgin materials to create, and at this time are only made in China, which dramatically increases our carbon footprint to have them shipped to EcoEnclose, our packaging supplier, and then to us. For now, we have made the decision to stick with a 100% recycled product. If you receive your product in a Glassine bag, you can go ahead and toss it in your home recycling bin!

100% Recycled Flap and Seal Bags: These clear inner product protecting bags are made from 100% recycled content, are made in the USA and are recyclable in thin film bins at your local grocery store. Toss them in with your other recyclable plastic bags and make a monthly trip to give them a new life!

 

CUSTOMER SERVICE:
Your satisfaction is our goal! If you have any questions, comments or concerns, or maybe something nice to pass along (hey, we’re human – we like that too!), please feel free to contact us! If we are not immediately available, we will get back to you as quickly as possible. You can reach us by phone or email, or by good ol’ snail mail if you wish.